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Product Description
The Neon Signs of Service contains:
• A DVD with twelve 40-minute lessons.
• Designed to be facilitated in group settings by a manager. A guide with complete scripts for the facilitator is included.
• A wealth of tips, techniques, role-plays, and fun.
• Practical information presented by world-renowned customer service expert Holly Stiel. Holly spent 17 years as the concierge at a 5 star hotel.
Lesson Titles:
1 Introduction and The Psychic Salary™
2 Thank You Very Much
3 Overarching Neon Signs: Stay in Touch with the Challenge; Choose
4 The Me Sign™
5 The Wings of No™
6 The Art of the Apology; Being Right’s the Booby Prize
7 Make No Assumptions
8 Dealing with the Double D’s; It Isn’t Personal; Notice, Name and Choose
9 Look for the Love
10 Forgive
11 Keep Dancing
12 Bring Your Sense of Humor to Work
• A DVD with twelve 40-minute lessons.
• Designed to be facilitated in group settings by a manager. A guide with complete scripts for the facilitator is included.
• A wealth of tips, techniques, role-plays, and fun.
• Practical information presented by world-renowned customer service expert Holly Stiel. Holly spent 17 years as the concierge at a 5 star hotel.
Lesson Titles:
1 Introduction and The Psychic Salary™
2 Thank You Very Much
3 Overarching Neon Signs: Stay in Touch with the Challenge; Choose
4 The Me Sign™
5 The Wings of No™
6 The Art of the Apology; Being Right’s the Booby Prize
7 Make No Assumptions
8 Dealing with the Double D’s; It Isn’t Personal; Notice, Name and Choose
9 Look for the Love
10 Forgive
11 Keep Dancing
12 Bring Your Sense of Humor to Work
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